Terms & Conditions – Cloud Sports

TERMS AND CONDITIONS: [Effective Date: 1st June, 2026]

About Us

1.1. Hello and welcome to Cloud Sports. We are a subscription service designed to provide our subscribers with access to a wide range of sports events from around the world streamed via our website and/or our App to a range of devices including Internet-connected TVs, computers and other platforms (“Cloud Sports Service”).

1.2. Cloud Sports refers to Cloud Sports Inc, a Delaware corporation, together with its subsidiaries, affiliates, and related entities.

1.3. The Cloud Sports Service is provided to you by Cloud Sports (“We”, “Us”). We (and not a third-party payment provider) are solely responsible for the provision of the Cloud Sports Service.

1.4. Please read these Terms and Conditions of Use (“Conditions”) before subscribing to the Cloud Sports Service. For the avoidance of doubt, any offers, promotions or discounts that you may receive may be subject to additional terms and conditions which either supersede or supplement these Conditions. In the event of a conflict between these Conditions and the additional terms and conditions, the additional terms and conditions shall prevail to the extent of the applicable conflict.

1.5. Any other service provided by Cloud Sports that has its own terms and conditions, will be governed by those terms and conditions and will not form part of the Cloud Sports Service (unless those terms and conditions expressly state otherwise).

Key Terms of Use

2.1. A number of paid subscription plans are offered in respect of the Cloud Sports Service, the price & entitlements of which (such as access to sports content, functionality and/or any other features) will be outlined at sign-up or in other communications made available to you prior to sign-up to the subscription plan (each a “Paid Subscription”). Certain sports events may only be available on a pay per view basis for which additional terms, as set out prior to sign-up, shall apply (“Add-On Event”). In certain territories, we also offer a free subscription for which additional terms may apply (“Free Subscription”). You can find specific details regarding your subscription plan by signing into your account.

2.2. We make available audio-visual coverage of sporting events (both live and on-demand), audio-visual highlights of sporting events and other related content as part of subscription plans and Add-On Events on the Cloud Sports Service (the “Content”) of which the composition and availability may vary over time. Content is subject to certain restrictions including, but not limited to, territorial restrictions that is. each territory will have different rights available.

2.3. We retain the right to change the price for Paid Subscriptions and Add-On Events (as further set out in section 4.8), change our subscription plans (including the addition or removal of a subscription plan(s)), and/or remove or alter any entitlements (such as the sports content, functionality and/or any other features) of your subscription plan at any time.

2.4.(a) You will be required to register an account to enjoy the Cloud Sports Service. To register an account: (a) you will be asked to provide certain information (such as your email address) and create a password; and (b) you may be asked to verify the information you have provided, as part of our security procedures. If you elect to make any changes to the details you provided when you registered the account, you may be asked to verify the information you have provided as part of our security procedures.

2.4 (b). You may choose to access Cloud Sports services using a social login (such as Google, Apple, Facebook, X/Twitter, or LinkedIn). By doing so, you authorize Cloud Sports to receive certain information from the provider, which may include your name, email address, profile picture, and a unique identifier associated with your account. You remain responsible for maintaining the security of your social login credentials with the provider. Cloud Sports does not receive your social media passwords and is not responsible for any compromise of your account arising from the provider’s systems. The information received through social login will be processed in accordance with our Privacy Policy.

2.5. You may only register an account for personal, non-commercial use. By creating an account or subscribing to any Cloud Sports service, you confirm that you will not use the platform for unauthorised commercial or business purposes.

2.6. Unless otherwise specified in your subscription plan, your account details are personal to you and must not be shared with anybody or made accessible to others.

2.7. You may access and enjoy the Cloud Sports Service primarily in the country in which you have established your Cloud Sports account. Where you access the Cloud Sports Service in another country, you may be entitled to view only a limited amount of Content which may vary on a territory-by-territory basis in accordance with Section 2.2 above. Notwithstanding the foregoing, if you are verified as being entitled to portability (see our FAQs on this subject), you will be able to access the Cloud Sports Service that you enjoy in your home country (that is, where you established your account) when you are temporalily present in another member state of the African Union (“AU”), irrespective of whether or not this version of the Cloud Sports Service is usually available in that AU member state.

2.8. Cloud Sports does not guarantee the availability of any specific sporting event, competition, team, athlete, or content at any given time.

2.9. We may, from time to time, modify these Conditions including but not limited to the following reasons: to address regulatory changes, to address changes to the service and for security purposes.

2.10. Any material changes to these Conditions and/or the nature of your subscription plan (but not for the avoidance of doubt changes to the Content which may vary as per section 2.2 above), and any change to our payment terms for Paid Subscriptions (including the amount payable)) will be notified to you by us via email notice to the most recent email address we hold for you at least 30 days prior to their entry into force. You will be deemed to have accepted these changes if you do not communicate your cancellation as per Section 5, to us in such 30-day period.

2.11. The Cloud Sports Service and any Content viewed through the Cloud Sports Service are for your personal and non-commercial use only. When you are a subscriber, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access the Cloud Sports Service and to view the Content made available to you (depending on the subscription plan you have) on a streaming-only basis. Except for the foregoing limited licence, no right, title, or interest is granted or transferred to you. You agree not to use the Cloud Sports Service for public performances.

2.12. Any Paid Subscription with a minimum initial term is subject to automatic renewal according to section 5.2 (unless either party chooses to terminate it in accordance with these Conditions) and is conditional on any required payment due from time to time being authorised by your supported payment provider or, if applicable, your subscription code or promotional code being valid and is at all times subject to these Conditions.

2.13. Any Free Subscriptions will continue until either party chooses to terminate in accordance with the Conditions.

2.14. To the extent allowed under applicable law, you agree that we may share information with third party rights holders in relation to the Content which is viewed by you when using the Cloud Sports Service. Such information will be shared on an anonymous basis. 

2.15. If you have a Paid Subscription, you may terminate in accordance with Sections 5.2 & 5.3. If you have a Free Subscription, you may terminate in accordance with Section 5.4. Our right to terminate the agreement is set out in Sections 5.2, 5.4 and 7.2. If we terminate your agreement with us other than pursuant to Sections 7.2.1, 7.2.2 and 7.2.3, and you have a Paid Subscription or have paid for an Add-On Event, you may be entitled to receive a pro-rata refund of any amounts you have pre-paid.

2.16. In the event that you breach your obligations/restrictions under sections 2.5, 2.11 and/or 7.1.1, in particular by making the Content publicly available in commercial premises (such as restaurants, bars, hotels, clubhouses, gaming arcades, fitness studios, hospitals etc.), we are entitled to require you to pay to us, as liquidated damages, an amount calculated by multiplying the value of one standalone month for that subscription plan (as set out on the Cloud Sports Service) by twenty (20), for each breach identified in the previous 12 months, to the maximum extent permitted under applicable law. The liquidated damages sum is also payable if you enable a third-party to make any part of the Content publicly available in commercial premises by providing the third-party with your user account details. You agree that the liquidated damages are reasonable and proportionate to protect us against unauthorized and fraudulent behaviour. The enforcement of the liquidated damages is without prejudice to any other remedy available to us where under these Conditions or otherwise.

2.17. By installing and using the Cloud Sports App, you consent to receiving push notifications, in-app alerts, and system messages relating to your subscription, live events, or promotional offers. You may manage or disable such notifications within your device settings or the app’s settings menu.

2.18. Streaming via the Cloud Sports App may consume significant mobile data. You are solely responsible for any charges imposed by your mobile network provider. We recommend using Wi-Fi for optimal performance and to avoid excessive data charges.

2.19 Unauthorized recording, rebroadcasting, redistribution, screen capture, or commercial exploitation of the Content is strictly prohibited.

2.20 Certain features may be released in beta form and may contain bugs, interruptions, or limitations.

Privacy

3.1. Our privacy policy is available on our website (link). Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3.2. The Cloud Sports App may request access to certain device features (including but not limited to storage for offline downloads, notifications, or location services for territorial rights validation). You can manage permissions in your device settings. Denying permissions may limit app functionality, including the ability to download or stream certain Content.

3.3. Offline downloads are provided solely for temporary personal viewing within the Cloud Sports App and may expire automatically.

The Financials

4.1. Your payment will only cover access to the relevant subscription plan and/or Add-On Event (as applicable). You are fully responsible for all third-party charges relating to and equipment required for use of the Cloud Sports Service. Telephone line and other communications or access costs may be charged to you separately by your ISP or relevant service provider. Payment for a Paid Subscription and/or Add-On Event must be made by an accepted payment method in your country as identified during sign up, for example credit card; debit card; PayPal or through another current, valid, accepted method of payment including supported third-party payment providers (“Payment Method”). The Payment Methods available will vary depending on the country in which you sign up to the Cloud Sports Service. You confirm that any such Payment Method that you use is yours, or that you have the authorisation of the card or account holder to use it. All accounts and Payment Methods are subject to validation checks and authorisation by the Payment Method provider. In the event we incur a cost (e.g. for the bank charge) due to being unable to process a payment for reasons for which you are responsible or a payment being recalled, we may charge you such cost incurred.

4.2 For some Payment Methods, the issuer of your Payment Method may: (i) charge you certain fees, such as a foreign transaction fee or other fees relating to the processing of your Payment Method; and / or (ii) charge in a different currency than that which is advertised in your country. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

4.3. We reserve the right to refuse payments at our reasonable discretion including but not limited to, if we suspect fraudulent and/or illegal activity.

4.4. Subject to section 4.8, the price for a Paid Subscription and/or Add-On Event will be as outlined when you sign-up or in other communications made available to you prior to sign-up. The price for a Paid Subscription is billed on a monthly, annual or other basis, as set out and then chosen by you during sign-up for the Paid Subscription (with a monthly basis being the default if an annual or other basis is not available in your territory at the time of sign-up) to your chosen Payment Method on the calendar day corresponding to the commencement of your Paid Subscription or as otherwise specified by the issuer of your Payment Method. In some cases, the date for billing may change, for example if your subscription began on a day not contained in a given month or pursuant to notice provided under Section 2.10. The price for an Add-On Event is billed immediately to your chosen Payment Method on conclusion of your sign-up for the Add-On Event. Where we process your payment, we will process your payment on a secure site.

4.5. If your Payment Method is refused or you otherwise default in the payment of any amount due for the Paid Subscription and/or Add-On Event, then for the entire duration (or any part thereof) of the payment default, we may exercise our rights to refuse performance and withdraw access to the Cloud Sports Service; refuse use of further services; and/or refuse further purchases. Our right to immediately suspend or terminate your access in accordance with Section 7.2 remains unaffected.

4.6. In respect of any Paid Subscription with a minimum term of at least 3 months and where payment is in instalments (e.g. on a monthly basis), if you default in the payment of any instalment then if the default is not remedied within a period of 5 days from the date the payment was due, all outstanding payments, up to the end of the minimum term of the Paid Subscription, will become due immediately and we may exercise our right to collect this outstanding amount to the maximum extent permitted under applicable law. For instance, any such outstanding payment may be collected by us via your chosen Payment Method or any other Payment Method provided by you to the Cloud Sports Inc., and includes where you subsequently attempt to resubscribe with the Cloud Sports Service or obtain any other goods/services from the Cloud Sports Inc.

4.7. For Paid Subscriptions, you can view your next payment date and change your method of payment by signing into your account on the website, or by doing so through our mobile app. If you signed up for a Paid Subscription using your account with a third party as a Payment Method, you may need to visit your account with the applicable third party to view payment information and change your method of payment.

4.8. Subject to the notice requirements at Section 2.10 above, we reserve the right to increase the price for Paid Subscriptions and/or Add-On Events at any time (for example due to changing market conditions, changes in the consumer price index (or equivalent in your territory, significant increases in our costs for procuring or providing the Cloud Sports Service, or in the event of an increase in the local VAT, GST (or equivalent) rate), as well as ceasing to offer Free Subscriptions altogether. In accordance with your notice and cancellation rights set out in section 2.10, any price increases for Paid Subscriptions will apply at the earliest after thirty (30) days as of our e-mail notification to your most recently registered e-mail address.

4.9. In some instances, you may be offered the opportunity to suspend a Paid Subscription for a limited period by logging in to the “My Account” page. Where you have opted to suspend your Paid Subscription, your subscription will automatically restart at the end of such period on the date specified on the “My Account” page. On restart, the applicable amount due for your subscription will be payable, and your chosen Payment Method will be billed on the calendar day corresponding to the recommencement of your Paid Subscription (or as otherwise specified by the issuer of your Payment Method).

Conclusion of the contract, Term, Renewal and Termination

5.1. The details and pricing in respect of the Paid Subscriptions and Add-On Events on the Cloud Sports Service and in our marketing & promotions do not constitute a legally binding offer. By activating the ‘purchase’ button (or, as the case may be, an equivalent button) you submit a legally binding offer to conclude a contract. The contract is concluded by our explicit confirmation of the contract. If you have not received such a confirmation, the contract is concluded when we provide you with access to the Content within the Cloud Sports Service.

5.2. If no minimum initial term (e.g. 12 months) is specified at the point of sign-up for your Paid Subscription, your Paid Subscription begins on the day of the conclusion of the contract and has an indefinite term, but can be terminated at any time either by you or by us with a notice period of thirty (30) days. If a minimum initial term (e.g. 12 months) is specified at the point of sign-up for your Paid Subscription, your subscription will initially be for such minimum term and will then continue to be automatically extended by the length of the minimum term (or, if different, on the basis (if any) as was expressly specified at the point of sign-up for your Paid Subscription), unless the subscription is validly terminated by you at any time prior to the expiry of your subscription period, in which case you will (without prejudice to the provisions of clause 5.3 below) continue to have access to the Cloud Sports Service for the remaining duration of your subscription period. Our right to immediately suspend or terminate your access in accordance with Sections 4.5 and 7.2 remains unaffected.

5.3. You may terminate your Paid Subscription by logging in and clicking on the “Cancel Membership” button and this will be considered your providing us notice for the purposes of Section 5.2 (but for clarity termination remains subject to the applicable notice periods). Where you have terminated in accordance with section 5.2, you will continue to have access to the subscription plan until the end of your subscription period at which point it will terminate (or, if we offer Free Subscription in your territory, we may auto-enrol you onto a Free Subscription. Free Subscriptions may include advertising, sponsored content, or limited functionality. If we auto-enrol you onto a Free Subscription, you can terminate such Free Subscription in accordance with Section 5.5). Subject to Section 6.5 or 7.2, any amounts already paid for the Paid Subscription will not be refunded in case of your cancellation. Notwithstanding the foregoing, you may be presented with the ability to switch or exit your subscription early, in which case certain early termination or adjustment fees may apply. The applicable fees and terms for early termination are set out in your My Account page.

5.4. If you have a Free Subscription, your subscription will continue until it is terminated by you pursuant to this Section 5.4. We can terminate your Free Subscription at any time via email with a notice period of 7 days or pursuant to Section 7.2. You may cancel your Free Subscription account by logging in and requesting ‘Close my account’. You may cancel your Free Subscription at any time.

5.5. If you signed up for a Paid Subscription using your account with a third party as a Payment Method, additional terms may apply and if you wish to cancel your subscription to the Cloud Sports Service, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Cloud Sports Service through that third party. You may also find additional billing information about your Paid Subscription to the Cloud Sports Service by visiting your account with the applicable third party.

5.6. Your purchase of an Add-On Event cannot be cancelled, unless stated otherwise at sign-up or in other communications made available to you prior to sign-up and subject to Section 5.7.

5.7. To the maximum extent permitted under applicable law, you hereby waive any right of withdrawal you may have under applicable law, and/or you acknowledge you will lose your right of withdrawal if you have streamed Content within the applicable withdrawal period (if any).

Technical Requirements and Provision of the Cloud Sports Service

6.1. You are responsible for ensuring that you have and maintain all the hardware, software and connectivity (such as broadband) necessary to access, receive and view the Cloud Sports Service.

6.2. We will use our reasonable endeavours to ensure that the Cloud Sports Service is made available to you at all times. However, to the maximum extent permitted under applicable law, the Cloud Sports Service is provided on an “as is” basis. Subject to Sections 6.4 and 11 below, we will not have any liability to you for the cancellation or abandonment of any event or the failure to show any event as scheduled or advertised, nor where you are unable to watch any event on any specific platform device.

6.3. From time to time we may need to suspend the Cloud Sports Service to carry out upgrades or maintenance. We will try to keep any such suspension to a minimum. For App users, you acknowledge that the Cloud Sports App may require periodic updates to function properly. These updates may be automatically downloaded and installed on your device. You agree to install such updates promptly to ensure continued access to the Cloud Sports Service. Failure to update may result in limited functionality or loss of access.

6.4. We will provide the Cloud Sports Service with reasonable care and skill. Apart from this, to the maximum extent permitted under applicable law, we make no representation or warranty in relation to the provision of the Cloud Sports Service. This does not affect any other statutory rights you may have as a consumer. We (and not any third-party payment provider) are responsible for addressing any claims you or any third party may have in relation to the Cloud Sports Service and/or your use of the Cloud Sports Service.

6.5. In circumstances where there has been any failure of the Cloud Sports Service to conform to any applicable warranty and you believe you are entitled to a refund, please contact us by visiting the “Contact Us” section of our website or app. Where you signed up for the Cloud Sports Service using a third-party payment provider, you may notify your third-party payment provider of such failure, and your third-party payment provider may refund any applicable purchase price for the Cloud Sports Service to you. To the maximum extent permitted by applicable law, that third party payment provider has no other warranty or obligation whatsoever with respect to the Cloud Sports Service. Refunds (where applicable) will be processed via your selected Payment Method.

6.6. The resolution quality (for example, SD or HD as applicable) of the available Content may vary depending on factors such as the subscription plan, the device used, and/or the bandwidth available through and/or speed of your Internet connection. You should check with your ISP for information on possible Internet data usage charges. We reserve the right to restrict access to Content in higher resolution quality (e.g. HD) for instance if network issues are being experienced, or charge an additional amount depending on your subscription plan chosen at sign-up.

6.7. The streaming software used to deliver the Cloud Sports Service may vary by device and medium, and functionalities may also differ between devices. You acknowledge that the use of the Cloud Sports Service may require third party software that is subject to third party licenses.

6.8. The Cloud Sports App is designed for smartphones and tablets running supported operating systems (including iOS and Android). A list of devices that the Cloud Sports Service can be used on can be accessed via our FAQ’s in the ‘supported devices’ section and you should check the list prior to using the Cloud Sports Service.  Pursuant to section 2.3, we reserve the right to remove or add to this list due to legal, technical or operational reasons.

6.9. Your use of the Cloud Sports App is also subject to the terms and conditions of the app store (Apple App Store, Google Play Store) from which you downloaded the app. In case of conflict, app store terms may prevail regarding billing, refunds, and distribution.

6.10. No refunds shall be issued for Add-On Events once streaming access has commenced, except where required by applicable law.

Using the Cloud Sports Services

7.1. We are the owner or licensee of all intellectual property rights in the Cloud Sports Service (including Content). All material, including but not limited to the design, text, software, graphics, footage and images you receive (and any selection or arrangement) are subject to the copyright of us and/or others. In the event of any third party claim that the Cloud Sports Service or your use of the Cloud Sports Service infringes that third party’s intellectual property rights, we (and not a third-party payment provider) are solely responsible for the investigation, defence, a potential settlement and potential discharge of such claim. You agree that you will:

7.1.1. use the Cloud Sports Service for non-commercial purposes only without making any gain, whether financial or otherwise. You must not charge for viewing of the Cloud Sports Service and you cannot use the Cloud Sports Service to attract others to buy goods or services from you or anyone else or to attend any premises;

7.1.2. at any given time, only view the Cloud Sports Service via a permitted device, a list of which can be accessed via our FAQ’s in the ‘supported devices’ section.

7.1.3. keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others (unless otherwise (and only to the extent) stated in your subscription plan). You must notify Cloud Sports as soon as you become aware of a potential or real security breach;

7.1.4. not copy, record or store all or any part of the Cloud Sports Service (other than as permitted by us in the application functionality) or divert, re-share, re-transmit, stream capture or otherwise distribute all or any part of the Cloud Sports Service to any person, or authorise, enable or procure any other person to do any of the above;

7.1.5. not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials or information through any means not purposely made available through the Cloud Sports Service;

7.1.6. not alter, disassemble, decompile or reverse engineer any part of the Cloud Sports Service and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;

7.1.7. not embed the Cloud Sports Service into any website, other service or display the contents of the Cloud Sports Service surrounded or framed or otherwise surrounded by material not originating from Us without Our consent;

7.1.8. not view the Cloud Sports Service where you allow members of the public to view the Content simultaneously or authorise, enable or procure any other person to do so; and

7.1.9. not abuse the Cloud Sports Service or use them for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the site or using the site in a manner which violates or infringes the rights of anyone else).

7.2. We may immediately suspend or terminate your access to the Cloud Sports Service or withdraw your access to any promotions, offers or discounts if we have reasonable grounds to believe:

7.2.1. your use of the Cloud Sports Service is abusive, disruptive, excessive or against the interests of other subscribers;

7.2.2. there has been a breach of security on your account other than as a result of Cloud Sports’ actions;

7.2.3. you are in breach of any of these Conditions;

7.2.4. we are requested to do so by a regulatory authority; and/or

7.2.5. we are required, or believe that it is necessary, to do so under applicable laws.

7.3. If appropriate in the circumstances we will take reasonable steps to inform you in advance of such termination, suspension or withdrawal. However, such notification may not always be possible.

7.4. Your subscription entitles you to stream Content using the Cloud Sports Service on one (1) device at any one time, or such higher number of devices specified in your subscription plan (as outlined when you sign-up or in other communications made available to you).

7.5. In accordance with Section 7.1.3 above, you agree that the login details are unique to you and should not be shared with any other person. You can change your login details at any time by visiting our website or app and clicking on the “My Account”, “Log in” “Sign in” page and you may be asked to verify the information you have provided as part of our security procedures.

7.6. You shall have no right to make use of any names, words, symbols, emblems, logos, slogans, designs, program titles or depictions, trade dress, colours and helmet and uniform designs of third party rights holders (for example, the National Football League or its member clubs). These rights holders, and its affiliates may enforce violations of these Conditions with respect to their respective intellectual property rights directly against you.

Your Security Protection

8.1. You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the Cloud Sports Service and not through a hyperlink in an email or any other electronic communication, even if it looks official.

Age Restriction

9.1. You must be the older of 12+ years of age (or over), or the age of majority in your state, province or territory of residence, to become a user of the Cloud Sports Service. By signing up and using the Cloud Sports Service in accordance with these Conditions, you are deemed to represent and warrant to the foregoing.

9.2. Certain Content may contain material unsuitable for children. Parents and guardians are responsible for supervising minors using the Cloud Sports Service.

Our rights in the event of your breach

10.1. You agree to fully compensate us in respect of any damages, costs and expenses (including reasonable legal fees) that we incur as a result of:

10.1.1. any negligent or wilful and material misrepresentation, act or omission made by you in connection with your use of the Cloud Sports Service;

10.1.2. any negligent or wilful non-compliance by you with these Conditions; or

10.1.3. claims brought by third parties arising from or related to your negligent or wilful access or use of the Cloud Sports Service other than in accordance with these Conditions.

10.2. Damages within the meaning of Section 10.1 also comprise liabilities that we have towards our affiliates or our (including our affiliates’) licensors (including their affiliates) due to any of the events described in Sections 10.1.1 – 10.1.3.

Liability

11.1. Nothing in these Conditions will exclude or limit the liability of us and/or any third-party rights holder for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any other losses which cannot be excluded or limited by applicable law. Likewise, your potential further mandatory statutory rights as a consumer will remain unaffected.

11.2. We (including our third-party sport rights holders) will not be liable to you or any third party for the (partial or total) delay, malfunction, suspension, interruption and/or unavailability (each constituting “Unavailability”) in the provision of the Cloud Sports Service caused by:

11.2.1. any circumstance or event outside our control (as per Section 14.1) or chance;

11.2.2. tampering or unlawful interventions by third parties on services and equipment used by Us;

11.2.3. tampering or interventions on equipment that fall within the availability of you;

11.2.4. incorrect use of the Cloud Sports Service by you;

11.2.5. malfunction / incorrect configurations of equipment used by you; or

11.2.6. by the Unavailability, the lack of available bandwidth, or the lack of appropriate speed of an access service (such as a delivery network or your internet connection).

11.3. We won’t be liable for any possible damages arising from your breach of any of user’s obligations according to these Conditions. Except as expressly stated in these Conditions, and subject to section 11.1, all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the fullest extent permitted by law.

11.4. Subject to Section 11.1, our liability to you arising by reason of or in connection with this Agreement and the supply of your subscription plan as part of the Cloud Sports Service to you will, to the maximum extent permitted by applicable law, be

11.4.1. if your Paid Subscription is for a minimum initial term (e.g. 12 months), limited to the amount you paid or are due to pay for that minimum initial term; or

11.4.2. if no minimum initial term is specified at the point of sign-up for your Paid Subscription, limited to the amount payable by you for one month of your subscription.

11.5. Where the Cloud Sports Service contains links to sites and resources provided by third parties, we have no control over the contents of those sites, resources or services. Any use of such third-party sites, resources or services will be covered by that third party’s terms and conditions and privacy policy, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

11.6. Cloud Sports shall not be liable for any failures, breaches, interruptions, or unavailability of third‑party social login providers, including Google, Apple, Facebook, X/Twitter, and LinkedIn. You acknowledge that these providers operate independently and that Cloud Sports has no control over their systems, security, or availability. Any issues arising from the use of social login, including compromised credentials or service outages, are the responsibility of the provider.

11.7. Commentary and other materials posted on the Cloud Sports Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of the Cloud Sports Service, or by anyone who may be informed of any of its contents.

12.1. You can contact us whether to discuss technical problems or for any other reason by using the “Contact Us” section of our website or app. In order for us to be able to assist you, you may be required to provide your e-mail, residential address, product details, payment information, which may include your billing address in order to assist you or to identify your subscription. We (and not any third-party payment provider) are responsible for providing all maintenance and support with respect to the Cloud Sports Service.

12.2. If you subscribe to the Cloud Sports Service, you should notify us immediately if any of your details change by updating these details in the “My Account” section of our website or through the application.

12.3. Any notice given by us will be given by email via the most recent email address we hold for you. We will not be responsible for non-receipt of messages we send you.

Third-Party Applications.

13.1. You may encounter third party applications (including, without limitation, websites, widgets, software, or other software utilities) (“Applications”) that interact with the Cloud Sports Service. Your use of these Applications may be subject to third party terms of use or license terms with which you must comply. We will not be responsible nor liable in any way, for the terms of any third-party applications you may use in conjunction with the Cloud Sports Service.

13.2. Cloud Sports services may integrate with third‑party social login providers, including Google, Apple, Facebook, X/Twitter, and LinkedIn. These providers operate independently and are not under the control of Cloud Sports. By using a social login, you acknowledge that your relationship with the provider is governed by their own terms and privacy notices. Cloud Sports is not responsible for the availability, accuracy, or security of these providers’ systems, nor for any issues, losses, or damages arising from your use of social login. Any information shared with Cloud Sports through social login will be processed in accordance with our Privacy Policy.

Events outside our control.

14.1. Neither us nor any third party rights holder shall have any liability to you for any delay or failure to deliver the Cloud Sports Service to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of us or any third party rights holder including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the Cloud Sports Service), telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, disease, epidemic, pandemic (such as COVID-19), fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, riot, industrial disputes, broadcast blackouts, sports governing body restrictions, venue closures, athlete withdrawals, fixture rescheduling, cancellation or postponement of sporting events, labour disputes involving sports organisations, or failure by third-party production, broadcasting, or telecommunications providers, and the cancellation or postponement of any event.

Waiver

15.1. No waiver by us or any third-party rights holder shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions.

Third Party Rights

16.1. Third party rights holders and payment providers who are entitled to any right or remedy under the Conditions will be able to enforce any such provisions of these Conditions against you.

Transferring this agreement to someone else

17.1. Subject to 17.2, we may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Conditions without notifying you or obtaining your consent.

17.2. In the event of a transfer of this entire agreement with you to a third party, we will notify you of the transfer and you will have the right to withdraw from the agreement by declaration to us within the period set out in our notification.

17.3. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Conditions.

Severability

18.1. If a provision of these Conditions is determined to be unlawful and/or unenforceable, the validity of the rest of the Conditions will remain unaffected.

18.2. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

18.3. This English version of the Conditions will prevail over any translations of the Conditions (Cloud Sports being under no obligation in respect of providing translations of the Conditions, to the maximum extent permitted under applicable law).

18.4. These Conditions constitute the entire agreement between you and Cloud Sports relating to the Cloud Sports Service.

Governing Law

19.1. These Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Mandatory consumer protection laws in your country of residence shall remain unaffected where applicable.

19.2. You may not use the Cloud Sports Service where prohibited by applicable export control or sanctions laws.

Dispute resolution proceedings

20.1. We prefer to solve your requests directly with you. For this purpose, please use do not hesitate to contact us by visiting the “Contact Us” section of our website or app.

20.2. To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Conditions or the Cloud Sports Service shall be resolved through binding arbitration in Delaware, United States, except where prohibited by applicable consumer protection laws.